News Releases
Cessna Customer Service to Stream NBAA Maintenance Sessions on Internet
ORLANDO, Fla. Oct. 19, 2009 - Cessna Aircraft Company, a Textron Inc. (NYSE: TXT) company, said it will stream live on the Internet a number of maintenance and overhaul sessions for Citation aircraft conducted during the National Business Aviation Association (NBAA) annual convention to allow more universal access for Citation operators around the world who can’t attend the event in person.
“This is the first time we’ve used the Web for an operator’s session, at NBAA or at any other venue,” said Mark Paolucci, senior vice president, Customer Service. “In light of the global economy and because of the capabilities afforded us by the Internet, this seems to be a logical way to reach more operators in more places. We’ll gauge the effectiveness after the show to see how we may continue to exploit technology in the future to better serve the customer.”
Paolucci said access to the Internet M&O sessions at NBAA will be restricted to Citation owners, who can participate by directing questions online to Citation experts about their Citation. The live video will also allow capabilities of polling online viewers to evaluate interest in new services or options relating to the particular Citation model. Operators may download a free Web application – app – from the iTunes store that will allow them to follow these NBAA sessions and future events on an iPhone.
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Based on unit sales, Cessna Aircraft Company is the world's largest manufacturer of general aviation airplanes. In 2008, Cessna delivered 1,301 aircraft, including 467 Citation business jets, and reported revenues of about $5.662 billion. Since the company was originally established in 1927, some 192,000 Cessna airplanes have been delivered around the world, including more than 6,000 Citations, making it the largest fleet of business jets in the world. More information about Cessna Aircraft Company is available at www.cessna.com.
Textron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell Helicopter, Cessna Aircraft Company, Jacobsen, Kautex, Lycoming, E-Z-GO, Greenlee, and Textron Systems. More information is available at www.textron.com.
“This is the first time we’ve used the Web for an operator’s session, at NBAA or at any other venue,” said Mark Paolucci, senior vice president, Customer Service. “In light of the global economy and because of the capabilities afforded us by the Internet, this seems to be a logical way to reach more operators in more places. We’ll gauge the effectiveness after the show to see how we may continue to exploit technology in the future to better serve the customer.”
Paolucci said access to the Internet M&O sessions at NBAA will be restricted to Citation owners, who can participate by directing questions online to Citation experts about their Citation. The live video will also allow capabilities of polling online viewers to evaluate interest in new services or options relating to the particular Citation model. Operators may download a free Web application – app – from the iTunes store that will allow them to follow these NBAA sessions and future events on an iPhone.
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Based on unit sales, Cessna Aircraft Company is the world's largest manufacturer of general aviation airplanes. In 2008, Cessna delivered 1,301 aircraft, including 467 Citation business jets, and reported revenues of about $5.662 billion. Since the company was originally established in 1927, some 192,000 Cessna airplanes have been delivered around the world, including more than 6,000 Citations, making it the largest fleet of business jets in the world. More information about Cessna Aircraft Company is available at www.cessna.com.
Textron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell Helicopter, Cessna Aircraft Company, Jacobsen, Kautex, Lycoming, E-Z-GO, Greenlee, and Textron Systems. More information is available at www.textron.com.
